1. Where you ship?
We ship worldwide to all the major ports and then transport by train or truck to your warehouse or the trucking terminals in your area. For special orders, we ship by airfreight or by express mail service through FedEx, UPS, DHL, TNT etc.

2. What is the approximate shipping time?
Express mail service like UPS, FedEx takes less than a week. We work closely with the shipping companies for the shortest delivery time.

3. What is the payment method?
We prefer irrevocable letter of credit. Telegraphic transfer is also accepted.

4. How will we handle quality issues?
Should there be defects in materials and workmanship, we will refund you with replacements from next delivery. We are not responsible for consequential damages resulted from these defects.

5. How do you pack?
We pack in heavy duty corrugated cartons or wooden crates and then strapped to pallets or steel pallets. We fumigate the wooden packages and have them degased.

6. Do you do private labeling?
Yes. We may apply private labeling and bar coding to the products you order. We can imprint your product number, your logo onto the products and the packages.